Terms and Conditions
Last updated: 2026
These Terms and Conditions govern the use of the SMILETECH Group website and the provision of solar and renewable energy products and services. By accessing this website or engaging our services, you agree to be bound by these Terms and Conditions.
1. About SMILETECH Group
SMILETECH Group is a Douala-based solar and renewable energy company delivering solar power systems, energy storage solutions, and solar-powered water technologies across Cameroon, the CEMAC region, and selected African markets.
2. Scope of Services
SMILETECH Group provides services including, but not limited to:
- Solar system design, supply, installation, and commissioning
- Energy storage and battery solutions
- Solar water pumping and irrigation systems
- Maintenance, monitoring, and technical support
- Consulting and energy assessments
3. Quotations and Contracts
All quotations provided by SMILETECH Group are based on site assessments, technical assumptions, and information supplied by the client. A formal contract or agreement must be signed before project execution begins.
Prices, system specifications, and timelines are only binding once confirmed in writing.
4. Client Responsibilities
Clients agree to:
- Provide accurate and complete information required for system design
- Ensure safe and legal access to the installation site
- Obtain any required permits, approvals, or landlord consents
- Use installed systems in accordance with provided guidelines
5. Payments
Payment terms are defined in the project agreement or invoice. Failure to make payments according to agreed schedules may result in project delays, suspension of services, or withholding of system handover.
6. Installation and Timelines
Installation timelines are estimates and may be affected by factors such as weather conditions, equipment availability, site readiness, or regulatory approvals. SMILETECH Group shall no