Talk to an Expert
Talk to an Expert

Warranty Policy

Warranty Policy

Last updated: 2026

This Warranty Policy outlines the warranty coverage provided by SMILETECH Group for solar and renewable energy systems supplied and installed by us. It explains what is covered, warranty periods, exclusions, and how to make a warranty claim.

1. Scope of Warranty

SMILETECH Group provides warranties covering:

  • Solar panels
  • Inverters and charge controllers
  • Batteries and energy storage systems
  • Solar water pumps and related equipment
  • Installation workmanship

2. Equipment Manufacturer Warranties

Most solar equipment supplied by SMILETECH Group carries a manufacturer’s warranty. Warranty periods vary by product and brand and are subject to the manufacturer’s terms and conditions.

Typical manufacturer warranty ranges include:

  • Solar panels: 10–12 years product warranty and up to 25 years performance warranty
  • Inverters: 2–10 years depending on model and manufacturer
  • Batteries: 2–10 years depending on battery type and usage conditions

3. Workmanship Warranty

SMILETECH Group provides a workmanship warranty covering installation-related defects for a period specified in the project agreement, starting from the date of system commissioning.

4. Warranty Conditions

Warranty coverage is subject to the following conditions:

  • The system must be installed and commissioned bySMILETECH Group or an authorized installer
  • The system must be used according to provided operating guidelines
  • Only authorized personnel may carry out maintenance or repairs
  • Recommended maintenance schedules must be followed

5. Warranty Exclusions

This warranty does not cover:

  • Normal wear and tear
  • Damage caused by misuse, negligence, or improper operation
  • Unauthorized modifications or repairs
  • Damage due to accidents, fire, flooding, lightning, or other natural disasters
  • Damage caused by grid instability or external electrical faults

6. Performance Disclaimer

Solar energy production and system performance depend on factors such as sunlight availability, weather conditions, load usage, and maintenance.SMILETECH Group does not guarantee specific energy output levels unless explicitly stated in a written agreement.

7. Warranty Claim Procedure

To make a warranty claim, clients must:

  • Notify SMILETECH Group in writing as soon as a fault is detected
  • Provide proof of purchase or contract reference
  • Allow access for inspection and diagnosis

SMILETECH Group will assess the claim and determine whether repair, replacement, or referral to the manufacturer is appropriate.

8. Repair or Replacement

If a valid warranty claim is approved, SMILETECH Group will, at its discretion:

  • Repair the defective component, or
  • Replace the component with an equivalent or improved product

9. Limitations of Liability

To the maximum extent permitted by law, SMILETECH Group’s liability under this Warranty Policy is limited to the repair or replacement of the defective product. We shall not be liable for indirect or consequential losses.

10. Transferability

Unless otherwise stated in writing, warranties are non-transferable and apply only to the original purchaser and installation location.

11. Governing Law

This Warranty Policy shall be governed by the laws applicable in Cameroon, without prejudice to regional or international legal principles where applicable.

12. Changes to This Warranty Policy

SMILETECH Group reserves the right to update this Warranty Policy at any time. Updates will be published on this page.

13. Contact Information

For warranty-related questions or claims, please contact SMILETECH Group using the official contact details provided on this website.