Frequently Asked Questions (FAQ)
Find quick answers about SMILETECH Group’s solar and renewable energy solutions across Cameroon, the CEMAC region, and key African markets.
What is SMILETECH Group?
SMILETECH Group is a Douala-based solar and renewable energy company delivering high-quality, reliable, and scalable solar energy solutions across Cameroon, the CEMAC region, and high-demand solar markets throughout Africa.
Where does SMILETECH Group operate?
We operate in Cameroon and across the CEMAC region—Gabon, Chad, Congo, Equatorial Guinea, and the Central African Republic—and are expanding into Nigeria, Ghana, Kenya, Tanzania, Rwanda, Senegal, Mali, Burkina Faso, Ethiopia, Uganda, South Africa, Morocco, and Egypt.
Who do you serve?
We serve residential households, commercial businesses, industrial facilities, farms, telecom operators, institutions, NGOs, and community infrastructure projects.
What solar solutions do you offer?
SMILETECH Group provides:
- Residential solar power systems
- Commercial and industrial solar installations
- Solar hybrid systems (grid + solar + batteries)
- Solar battery storage and energy management systems
- Solar water pumping and irrigation solutions
- Telecom solar power systems
- Community and off-grid solar electrification projects
Do you provide both on-grid and off-grid systems?
Yes. We design and install on-grid, off-grid, and hybrid solar systems depending on site conditions, energy demand, and grid availability.
What types of batteries do you use?
We work with high-quality lithium-ion and advanced deep-cycle battery technologies selected for durability, safety, and long service life.
Do you handle full project delivery?
Yes. We provide end-to-end solutions including system design, equipment supply, installation, commissioning, testing, and client training.
How long does installation take?
Installation timelines depend on system size and complexity. Residential systems may take a few days, while commercial or industrial projects may take several weeks.
Do you conduct site assessments before installation?
Yes. Every project begins with a technical site assessment to ensure optimal system design, performance, and safety.
Do you provide maintenance services?
Yes. We offer preventive maintenance, performance monitoring, repairs, and system upgrades to ensure long-term reliability.
What happens if my system develops a fault?
Our technical team provides diagnostics and support. Depending on your service agreement, we offer on-site intervention and remote troubleshooting.
Do you offer service contracts?
Yes. We provide flexible maintenance and support contracts tailored to residential, commercial, and institutional clients.
How much can I save with solar energy?
Savings depend on system size, energy usage, and local tariffs. Many clients significantly reduce or eliminate electricity bills while gaining energy independence.
Can solar systems power heavy equipment or industrial loads?
Yes. We design systems capable of supporting industrial machinery, cold storage, telecom towers, and high-load commercial operations.
What happens during power outages?
Off-grid and hybrid systems with battery storage continue supplying power during grid outages.
How is pricing determined?
Pricing is based on system capacity, technology selection, installation complexity, and site conditions. We provide transparent, detailed quotations.
Do you offer flexible payment options?
Depending on the project and client profile, we may support phased payments, project-based financing, or partner-led financing solutions.
Is solar energy affordable in Africa?
Yes. Solar energy has become one of the most cost-effective and reliable energy solutions, especially in regions with high electricity costs or unreliable grids.
Do your systems meet international standards?
Yes. We use certified components and follow international engineering, safety, and quality standards.
How long do solar systems last?
Solar panels typically last 20–25 years or more. Batteries and inverters are designed for long-term performance, with lifespan depending on technology, usage, and maintenance.
Do you provide warranties?
Yes. Equipment warranties and workmanship guarantees are clearly defined in our contracts.
How does SMILETECH Group support sustainability?
We help reduce carbon emissions, lower fuel dependency, improve energy access, and support sustainable economic development across Africa.
Do you work on community or NGO projects?
Yes. We support rural electrification, water access, health facilities, schools, and community solar initiatives.
Are you open to partnerships and distributorships?
Yes. We welcome partnerships with developers, NGOs, EPC contractors, distributors, and investors across Africa.
How can I request a site assessment or quotation?
Contact us via the website contact form, email, or phone. Our team will respond promptly to schedule an assessment and prepare a quotation.
What information should I prepare?
Share your location, the application type (home, business, farm, telecom, etc.), your energy usage (if available), and your goals (backup power, bill reduction, off-grid, water pumping). This helps us design the right system and provide an accurate proposal.
Why choose SMILETECH Group?
Clients choose SMILETECH Group for:
- Proven expertise in African solar markets
- High-quality, certified equipment
- End-to-end project delivery
- Strong after-sales support
- Commitment to clean, reliable, and affordable energy