Privacy Policy
Last updated: 2026
SMILETECH Group respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or engage our solar and renewable energy services.
1. Who We Are
SMILETECH Group is a Douala-based solar and renewable energy company providing solar power systems, energy storage solutions, and solar-powered water technologies across Cameroon, the CEMAC region, and other African markets.
2. Information We Collect
We may collect the following types of information:
- Personal identification information (name, phone number, email address)
- Business or organizational details
- Project-related information (location, energy needs, site details)
- Technical information (IP address, browser type, device information)
- Communication records (emails, messages, contact form submissions)
3. How We Collect Information
Information is collected when you:
- Fill out contact or inquiry forms on our website
- Request a quotation or site assessment
- Communicate with us via email, phone, or messaging platforms
- Use or browse our website
4. How We Use Your Information
We use your information to:
- Respond to inquiries and provide quotations
- Design and deliver solar and renewable energy solutions
- Communicate project updates and service information
- Improve our website, services, and customer experience
- Comply with legal and regulatory obligations
5. Legal Basis for Processing
We process personal data based on one or more of the following:
- Your consent
- Performance of a contract or pre-contractual steps
- Compliance with legal obligations
- Our legitimate business interests
6. Data Sharing and Disclosure
SMILETECH Group does not sell or rent your personal data. We may share information only with:
- Authorized employees and technical teams
- Trusted partners, suppliers, or subcontractors involved in project delivery
- Regulatory or legal authorities when required by law
7. International Data Transfers
Due to our operations across multiple countries, your data may be processed outside your country of residence. We take reasonable steps to ensure appropriate safeguards are in place to protect your data.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration.
10. Your Rights
Depending on applicable law, you may have the right to:
- Access your personal data
- Request correction or updating of inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Withdraw consent at any time
11. Cookies and Tracking Technologies
Our website may use cookies or similar technologies to improve functionality and analyze usage. You may control cookies through your browser settings.
12. Third-Party Websites
Our website may contain links to external websites. SMILETECH Group is not responsible for the privacy practices or content of those websites.
13. Children’s Privacy
Our services are not directed to children under the age of 18. We do not knowingly collect personal data from children.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
15. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact SMILETECH Group using the contact details provided on this website.